Terms of Service

Effective November 11, 2026

These terms are an agreement between LoxmeOps LLC ("LoxmeOps", "we", "us") and the company that signs up for LoxmeOps ("you", "your company"). By using LoxmeOps you agree to them. Text message terms for people who receive messages are in section 10.

1. The service

LoxmeOps is dispatch software for locksmith companies: a dispatch board, a technician app, pay calculation, invoices, key lookup, chat, and optional company phone numbers for calls and text messages. Features may change as we improve the service.

2. Accounts

You are responsible for the people you add to your account (owners, dispatchers and technicians), for what they do in LoxmeOps, and for keeping sign-in details private. Tell us right away if you think your account has been misused.

3. Your data

Your company owns the information it puts into LoxmeOps. You give us permission to store and process it only to run the service for you, as described in our Privacy Policy. You are responsible for having the right to enter your customers' information and to contact them.

4. Phone numbers, calls and texts

• Company phone numbers are provided through our phone carrier partner. You may use them while your account is active.
• You must follow the laws that apply to calls and texts, including consent rules (such as the TCPA) and call-recording laws. Call recording is off unless you switch it on; when it is on, callers hear a recording notice.
• To send text messages, your company must complete the carriers' business registration through LoxmeOps. Carriers decide whether to approve it and charge their own fees, which we pass on to you.
• Only send texts to people who gave your company their number for service, and never send marketing texts without separate written consent. Honor STOP requests.
• If you cancel, you can ask us to transfer (port) your numbers to another provider before your account closes. Numbers that are not transferred are released when the account closes and cannot be recovered.

5. Fees and trial

Plans are charged monthly by the number of technicians. New companies get a free trial as offered at sign-up. Phone numbers, calls and texts are billed by use in addition to your plan. Fees are not refundable except where the law requires. We will give at least 30 days' notice before changing prices.

6. Cancelling

You can cancel at any time; your plan stays active until the end of the period you have paid for. We may suspend or close accounts that do not pay, break these terms, or put the service or other people at risk.

7. Acceptable use

Don't use LoxmeOps to break the law, send spam, harass anyone, access other companies' data, or interfere with the service.

8. No warranty and limits of liability

LoxmeOps is provided "as is". We work hard to keep it running, but we do not promise it will be uninterrupted or error-free, and calls, texts and notifications depend on phone carriers and devices outside our control. To the extent the law allows, LoxmeOps is not liable for indirect or lost-profit damages, and our total liability is limited to the fees you paid us in the 12 months before the claim.

9. General

We may update these terms and will tell you about important changes in the app or by email. These terms are governed by the laws of the state in which LoxmeOps LLC is organized. Questions: support@loxmeops.com.

10. Text Message Terms

LoxmeOps sends text messages on behalf of the locksmith companies that use it. Messages come from that company's own business number and show the company's name.

• What you'll receive: messages about service you requested from the locksmith company — for example appointment and arrival updates ("your locksmith is on the way"), quotes, invoices and receipts with a link, and replies to messages you send the company.
• How you sign up: by giving your mobile number to the locksmith company when you request service (by phone, online or in person), or by texting the company's number first. Consent is not a condition of any purchase.
• How often: message frequency varies, depending on your service requests.
• Cost: message and data rates may apply.
• To stop: reply STOP at any time. You'll receive one message confirming you've been unsubscribed, and no more messages after that unless you sign up again.
• For help: reply HELP, or email support@loxmeops.com.
• Carriers are not liable for delayed or undelivered messages.
• Your mobile information is never shared or sold for marketing. See our Privacy Policy.