Privacy Policy
Effective November 11, 2026
LoxmeOps LLC ("LoxmeOps", "we", "us") makes dispatch software for locksmith companies: a dispatch board for the office, an app for technicians, and phone calls and text messages from the company's business number. This policy explains what information we handle, why, and the choices you have.
Who this covers
- Companies that sign up for LoxmeOps, and their owners, dispatchers and technicians ("users").
- Their customers — people who call, text or book a locksmith company that uses LoxmeOps.
- Visitors to loxmeops.com.
A locksmith company decides what customer information it enters into LoxmeOps and how it uses it. For that information we work on the company's behalf. If you are a customer of a locksmith company, you can also contact that company directly about your information.
Information we collect
- Account information: names, email addresses, phone numbers, company name, address, logo and settings.
- Job information entered by the company: customer names, phone numbers, addresses, vehicle details, job notes, photos, quotes, invoices, payment amounts and methods recorded on a job, and chat messages about jobs. We do not store full card numbers.
- Technician location: while a technician is signed in and working, the app shares the phone's location with their company so the office can see who is nearest to a job.
- Calls and text messages: when a company uses calling or texting, we keep the phone numbers involved, times and lengths of calls, voicemails, the content of text messages, and — only if the company switches it on — call recordings. Callers hear a notice when a call may be recorded.
- Device information: app version, device type and a notification token so we can deliver job alerts.
- Early-access sign-ups: if you fill in the early-access form on loxmeops.com, your name, company, phone number, email address and number of technicians, used only to contact you about LoxmeOps.
- Business details for texting registration: when a company registers to send text messages, the legal business name, tax ID number, address, website and contact person, which we pass to the phone carriers' registry as required.
How we use it
- To run the service: send jobs to technicians, show them on the map, connect calls, deliver texts, voicemails and alerts, and calculate pay and reports for the company.
- To support companies, fix problems and keep the service secure.
- To bill companies for their plan and for phone and texting use.
- To meet legal and phone-carrier requirements.
We do not sell personal information, and we do not use a company's customer information for our own marketing.
Text messaging and mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support of the service, such as customer service and message delivery, is permitted. All of the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You can stop text messages from a company at any time by replying STOP. Reply HELP for help. See our Text Message Terms.
Who we share it with
Only with service providers that help us run LoxmeOps, under agreements that limit their use of the information:
- Google Firebase / Google Cloud — database, sign-in, file storage, hosting and notifications.
- Telnyx — phone numbers, calls, voicemail and text messages.
- Stadia Maps and OpenStreetMap — maps and driving routes.
- Payment processors — to bill companies for their subscription.
We may also share information if the law requires it, to protect people's safety, or as part of a sale or merger of our business (with this policy still applying).
How long we keep it
We keep a company's information while its account is active. After a company cancels, we delete or anonymize its information within 90 days, unless the law requires us to keep some of it longer (for example billing records).
Security
Information is sent over encrypted connections and stored with Google Cloud. Each company's data is locked to that company's own users, and technicians only see what their company allows. No system is perfectly secure, but we work to protect your information and will notify affected companies of a breach as the law requires.
Your choices
- Users can update their details in the app, or ask their company's owner to remove their account.
- Technicians can turn off location sharing in their phone's settings (job features that need location will stop working).
- Anyone can ask to see, correct or delete their information by emailing us. If your information was entered by a locksmith company, we may pass your request to that company.
Children
LoxmeOps is a business tool and is not meant for children under 13. We do not knowingly collect their information.
Changes
If we change this policy we will update the date at the top, and tell companies in the app or by email about important changes.
Contact
LoxmeOps LLC · support@loxmeops.com